Dunkin’ Donuts Restaurants Cleaner and Safer with Milestone Husky NVRs
Dunkin’ Donuts locations in Iceland are located in the city of Reykjavik where big city nuisances, such as graffiti, occur. It therefore became a priority to ensure a cleaner appeal for the chain. Dunkin’ Donuts aims to expand the number of branches in Iceland, making it important to find a solution that can easily scale up. The managers of the branches have many other tasks to focus on than security in their daily operations, and do not have advanced IT skills, making it important to find a solution that is intuitive and easy to use.
REALIZATION
Milestone Platinum Partner, Security Center Iceland, installed Milestone Husky M30 NVRs in each Dunkin’ Donuts restaurant in Iceland. Each Milestone Husky manages eight to ten Vivotek cameras located inside and outside the buildings. The managers can keep an overview of their entire restaurant with the XProtect Smart Client, an easy-to-use interface for the daily monitoring operations. The advanced investigation tools combined with an easy-to-manage timeline in XProtect enables managers to examine incidents quickly for accurate information. Additionally, XProtect Smart Client is available in 27 languages allowing the Icelandic restaurant staff to be easily familiar with the system in their local language.
THE BENEFITS
With Milestone Husky NVRs installed at each branch, all Dunkin’ Donuts locations in Iceland have completely avoided defacement of the shops, allowing the company to avoid multiple, unforeseen clean-up costs. The video security system also has the advantage that it has increased the sense of safety among staff. Dunkin’ Donuts can easily scale up the solution thanks to the Milestone technology, expanding to cover more branches and facilities such as the central bakery and warehouse. Moreover, they have the option to expand the use of the software to include operational functions like quality control and training. Milestone open platform software allows Dunkin’ Donuts to integrate with third-party systems to further increase business performance.
“We made sure to have a best-in-class video security system from the beginning when opening our restaurants, and that has proven to be the right decision. Since we opened we have completely avoided defacement thanks to Milestone.” – Helgi Hansson, Security Manager, Dunkin’ Donuts, Iceland.
More than just a security system
The Milestone solution’s scalability, allows Dunkin’ Donuts to easily expand and add to their system with Milestone Interconnect. Dunkin’ Donuts plans to use the solution for more than security monitoring in the future, in addition to expanding the solution to their central bakery and warehouse.
At the bakery they can use the video security system for quality control by checking that official guidelines are being followed when making the donuts, to ensure high quality. They also want to manage the health and safety of their staff at these locations. Working with the hot ovens or loading large and heavy materials can lead to accidents if the safety rules are not followed. With Milestone VMS, management can check if all safety procedures are being followed. For new employees, the video system can also be used for training where the manager can give feedback to employees based on video material.
Dunkin Donuts is also considering integrating with retail transaction software. Point of Sale (POS) transaction software can directly link video with transaction data at the registers, which makes it possible to identify and track specifics activities such as the use of gift cards, credit cards or coupons – especially if the till doesn’t add up at the end of the day. This can assist Dunkin’ Donuts in managing typical loss prevention and fraud. “There are so many options with Milestone’s software, which is an important reason why we chose it. We can expand its use to almost anything. For example, we are considering integrating it with transaction software to reduce shrinkage at the restaurants,” says Helgi Hansson.
by the Editorial Staff
