S News meets Claude-Philippe Neri, CEO ESI.
ESI: European Systems Integration, founded in 1999 and based in Cannes, provides software solutions for Alarm & Remote Monitoring Stations, Elderly Care, Call Centers and Video Monitoring.
What are the strengths of ESI?
I would say that ESI has developed several strong points over the last few years. First, I have to mention that we represent a large team of high qualified employees from which 18 engineers for R&D and 13 engineers for technical support, training and installation.
We place customer services and innovation as our top priorities, including a 24/7 multilingual help desk service for our clients.
Furthermore, our innovative solutions are in constant evolution providing a complete range of solutions for the full equipment of Alarm & Remote Monitoring Stations and Control Rooms.
What is ESI’s mission?
Our mission is to equip our customers with the best and the most customizable alarm monitoring solutions on the market.
This is why ESI is focused on the integration and development of its software by designing panel communication interfaces and offering maintenance, training and customer services to guide our clients on the technological path of Alarm & Video Monitoring.
ESI is present in +/- 27 countries, and Italy is one of these. What does the Italian market mean and represent for your company and why?
The Italian market for ESI as a monitoring software provider, is quite a new and growing market due to modifications in the security regulations.
Before the regulations changes, the Italian monitoring stations were rather small and functioned on the basic concept and so the operators of alarm stations contacted directly the police or patrol.
For ESI this mend that the Italian market economically, wasn’t a very interesting market because of the largeness and innovative level of our solutions.
With the new regulations, we notice a concentration of small monitoring stations into more important ones…
These larger monitoring stations need to implement new monitoring software to replace the existing Italian configuration. But how will they find a balance between their expansion costs and an expected lower price for subscription by the clients?
That is exactly where ESI will help the monitoring stations because it is our mission to equip them within the cost saving solutions.
Moreover, Italy is also one of the nearest markets for us. Based in Cannes, ESI is less than an hour away from the Italian border.
Talking about products, which are the solutions you are presenting on the Italian market?
The most prominent solution for the Italian market is our MV1 concept : video monitoring solution. It represents a multi-media and multi-protocol platform, which is compatible with more than 100 protocols. MV1 offers major enhancements for alarm monitoring stations by providing a client/server architecture which dispatches the video on each operator workstation, 72 display windows, bidirectional communication, management of several networks, a real time replication of events, etc.
ESI enforces the professionalism of its global integration offer with a partnership strategy that has been implemented by all the manufacturing partners.
Nowadays it represents a compatibility with 170 alarm receiving- and more than 100 video protocols.
Our partnership strategy can give the Italian security sector a boost and it offers a solution to the increasing demand on the security market.
Looking forward, can you anticipate the next steps, plans, strategies of ESI, both for the International and in the Italian market?
Today ESI is Europe’s leading provider of monitoring equipment solutions.
We want to strengthen this position by adding Italy to one of our main markets. We also plan to ensure the Italian clients and prospects with a local technical presence.
On the European market, we want to increase our presence significantly in Italy and Germany. These two markets are totally different, what generates a lot of prospection, but we are getting there.
The next steps will be to break into the security market in the northern and southern American continent.
Internationally, we are creating a presence for certain markets and reinforcing on others. We adapt our marketing strategy for each country with communication in magazines and on websites which will be even stronger with the participation on different fairs in 2014.
by Monica Bertolo
